Refund policy

Return and Refund Policy

We want you to love what you ordered — but if something isn't right, we're here to help.

Damages, defects, and wrong items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery at garyjames2002@gmail.com with your order number and a photo of the issue. We'll evaluate and offer a replacement or full refund — no return shipping required in most cases.

Change of mind
Due to the nature of our products and international shipping, we're unable to accept returns for change of mind, incorrect sizing, or buyer's remorse. Please review product details carefully before ordering.

Non-returnable items
Final sale items, gift cards, and the Mystery Box are not eligible for return or refund, given their nature.

European Union 14-day cooling-off period
If your order is shipped into the EU, you have the right to cancel your order within 14 days of receipt, without needing to provide a reason. Contact us at garyjames2002@gmail.com to initiate this.

Refunds
Once your return or replacement request is approved, refunds are processed to your original payment method within 10 business days. Bank/card processing times may add a few additional days.

Questions? Reach us anytime at garyjames2002@gmail.com.